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Practical Operability Techniques - SkillsMatter

  • Skills Matter CodeNode, 10 South Place London, EC2M 7EB United Kingdom (map)

In this talk, we explore five practical, tried-and-tested, real world techniques for improving operability with many kinds of software systems, including cloud, Serverless, on-premise, and IoT.

  • Logging as a live diagnostics vector with sparse Event IDs

  • Operational checklists and ‘Run Book dialogue sheets’ as a discovery mechanism for teams

  • Deployment Verification Tests as a way to assess runtime dependencies and readiness for service

  • Correlation IDs beyond simple HTTP calls

  • Lightweight ‘User Personas’ as drivers for operational dashboards

Based on work in many industry sectors, we will learn how to improve the operability of software systems using these team-friendly techniques.