In this talk, we explore five practical, tried-and-tested, real world techniques for improving operability with many kinds of software systems, including cloud, Serverless, on-premise, and IoT.
Logging as a live diagnostics vector with sparse Event IDs
Operational checklists and ‘Run Book dialogue sheets’ as a discovery mechanism for teams
Deployment Verification Tests as a way to assess runtime dependencies and readiness for service
Correlation IDs beyond simple HTTP calls
Lightweight ‘User Personas’ as drivers for operational dashboards
Based on work in many industry sectors, we will learn how to improve the operability of software systems using these team-friendly techniques.