TOXINS - The 4 Horsemen of the Apocalypse - CultureCon - 18 Sept 2019
Sep
18
9:00 am09:00

TOXINS - The 4 Horsemen of the Apocalypse - CultureCon - 18 Sept 2019

  • 78 Bishopsgate, London, EC2N 4AG, UK (map)
  • Google Calendar ICS

A talk at CultureCon - September 18-19th:

TOXINS
The 4 Horsemen of the Apocalypse by
Victoria Morgan-Smith (Financial Times)

John Gottman (clinical psychologist and relationship expert) highlighted 4 behaviours that he deemed to be not just unhealthy, but actually toxic.  The debilitating effect they have on the people they are directed towards has the potential to destroy working relationships. He called these behaviours the 4 Horsemen of the Apocalypse because of how destructive they could be.

These behaviours most commonly emerge during times of stress or conflict - and we know we can’t simply avoid conflict because after all, ‘smooth seas do not make skillful sailors’, [African proverb]. It’s essential that we learn techniques to help us navigate stress if we’re to achieve effective decision-making, psychological safety and the high-performing teams that will result.

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Beyond the Spotify model - DevTEST Conference North - 25 Sept 2019, Leeds
Sep
25
9:00 am09:00

Beyond the Spotify model - DevTEST Conference North - 25 Sept 2019, Leeds

A keynote at DevTEST Conference NORTH - September 24-25th:

Beyond the Spotify Model: using team topologies for fast flow and organisation evolution by Matthew Skelton, Conflux

This talk will cover the basics of organization design using Team Topologies, exploring a selection of key team types and how and when to use them in order to make the development and operation of your software systems as effective as possible. The talk is based on the forthcoming 2019 book Team Topologies and first-hand experience helping companies around the world with the design of their technology teams.

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Training: Team Topologies Fundamentals - Leeds - 2019
Sep
26
9:30 am09:30

Training: Team Topologies Fundamentals - Leeds - 2019

Join forward-thinking leaders and technologists for a special 1-day training event in Leeds focused on organisation dynamics for effective software delivery. Manuel Pais, Team Topologies: Organizing Business and Technology Teams for Fast Flow, this training guides attendees through the many different aspects of modern organization design for software delivery.

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Team toxins - the 4 horsemen of the Apocalypse - Agile Cambridge - 2 October 2019
Oct
2
11:50 am11:50

Team toxins - the 4 horsemen of the Apocalypse - Agile Cambridge - 2 October 2019

A talk at CultureCon - September 18-19th:

TOXINS
The 4 Horsemen of the Apocalypse by
Victoria Morgan-Smith (Financial Times) and David Legge (Redgate)

John Gottman identified 4 behaviours he deemed to be not just unhealthy, but actually toxic when present in teams. Without psychological safety and trust between team members, there will never be the kind of healthy conflict you need to ensure smart decisions are made.

This workshop will help you recognise toxic communication habits that emerge during stress or conflict, including your own. What impact do they have on those around you? And, most importantly, what can you do about it?

Victoria Morgan-Smith

Victoria Morgan-Smith is Head of Delivery for Internal Products at the Financial Times, where she has been helping teams succeed since 2009. Before this, she was a developer for 9 years, a background that fuels her interest in finding fun ways to coach, energise and motivate teams into self-organising units. She is passionate about collaboration beyond the team, adopting agile principles to get under the skin of what will deliver measurable business value around the organisation. Victoria Morgan-Smith is one of the authors of the “Internal Tech Conferences” book.

David Legge

David is an agile software consultant and committed agile coder based in Cambridge. He has worked in just about every role within software and across all manner of sectors - public, private, education, research - from food to finance, and agriculture to IoT, and is now part of the team as Tech Lead at Redgate.

Get the “Internal Tech Conferences” book by Victoria Morgan-Smith and Matthew Skelton with a 20% discount: https://leanpub.com/InternalTechConferences/c/AgileCam20

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Love the brain you're in - Lean Agile Scotland - 10 October 2019
Oct
10
2:20 pm14:20

Love the brain you're in - Lean Agile Scotland - 10 October 2019

  • John McIntyre Conference Centre, Edinburgh (map)
  • Google Calendar ICS

A workshop at Lean Agile Scotland 2019 - October 9-11th:

Love the brain you're in by Chris Young (Linius Technologies) & Kate Gray (Number Forty-One)

From different backgrounds, Kate, a post-graduate student in cognitive psychology and computational modelling, and Chris, an engineer, have reached a common commitment to understand that what makes us human affects whether we thrive or flounder at work.

Understanding the brain benefits both you and your work. Using familiar lean concepts (Theory of Constraints, limiting WIP, small batch sizes etc), we'll share the science and experiences we are aware of, adding to our understanding of why we do what we do.

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Agile metrics for predicting the future - Agile In The City Bristol - 6 Nov 2019
Nov
6
9:00 am09:00

Agile metrics for predicting the future - Agile In The City Bristol - 6 Nov 2019

A talk at the Agile In The City Bristol conference - November 06-08:

Agile metrics for predicting the future by Mattia Battiston (author of Team Guide to Metrics for Business Decisions)

Most teams need to answer questions like “When will it be done? What can I get by date X?”. However, common estimation approaches often fail to give us the predictability we want, and tend to introduce bad behaviours like hard deadlines and hiding uncertainty.

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Monoliths vs Microservices is Missing the Point—Start with Team Cognitive Load
Jun
26
2:10 pm14:10

Monoliths vs Microservices is Missing the Point—Start with Team Cognitive Load

A talk at DevOps Enterprise Summit - June 25-27:

Monoliths vs Microservices is Missing the Point—Start with Team Cognitive Load by Manuel Pais & Matthew Skelton, Conflux

The “monoliths vs microservices” debate often focuses on technological aspects, ignoring strategy and team dynamics. Instead of technology, smart-thinking organizations are beginning with team cognitive load as the guiding principle for modern software. In this talk, we explain how and why, illustrated by real case studies.

See the upcoming Team Topologies book by Matthew Skelton and Manuel Pais - ready to pre-order now: https://teamtopologies.com/book

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The future of Continuous Delivery: cloud-native services, healthcare, and manufacturing - London Continuous Delivery meetup group
Jun
25
7:00 pm19:00

The future of Continuous Delivery: cloud-native services, healthcare, and manufacturing - London Continuous Delivery meetup group

  • Pivotal Software, 2nd Floor, The Warehouse (map)
  • Google Calendar ICS

In this talk, Matthew Skelton reviews the current state-of-the-art for Continuous Delivery practices for cloud-native software and explores how these approaches are influencing emerging practices for software in healthcare and manufacturing.

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Workshop: Organization design for fast flow using Team Topologies - Jax DevOps London
May
17
9:00 am09:00

Workshop: Organization design for fast flow using Team Topologies - Jax DevOps London

9781942788829.cvr--TeamTop-RGB.jpg

Organization design for fast flow using Team Topologies - Matthew Skelton and Manuel Pais

Based on the forthcoming book by Matthew Skelton and Manuel Pais, "Team Topologies: Organizing Business and Technology Teams for Fast Flow", this workshop guides attendees through the many different aspects of modern organization design for software delivery. 

We look at the constraints imposed by Conway’s Law and how we can turn these into a strategic advantage, what happens when we take a team-first approach to organization design (and what this is a big win for every organization), how to simplify and enhance the intercommunication between teams, how to choose team types to accelerate and sustain safe, high-speed software delivery, how to evolve team structures depending on internal and external stimuli, and more.

How to design your organization using team-first techniques for sustainable software delivery:

  • Benefits: Turn the design of your organization into a strategic advantage through the Team Topologies approach of team-first interactions, homomorphic mirroring, and high-fidelity sensing & feedback loops.

  • Output: Structured, practical techniques for effective organization design based on team-first socio-technical principles, Conway’s Law, well-defined team APIs, and Cybernetic sensing & control.

To find out more information about the event, click here.

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Practical ways to increase operability within Continuous Delivery
May
15
10:55 am10:55

Practical ways to increase operability within Continuous Delivery

Continuous Delivery practices and a focus on software operability are central to high-performing organisations. What techniques and practices are effective for an increased focus on operability in a Continuous Delivery context?

Over the past few years I have helped many organisations to increase the focus on software operability as part of a move to Continuous Delivery. I will share my experience and techniques for improving operability…

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Sustainable Digital Delivery - What Works? - talks and roundtable discussions - Leeds Digital Festival 2019
May
1
9:30 am09:30

Sustainable Digital Delivery - What Works? - talks and roundtable discussions - Leeds Digital Festival 2019

Sustainable Digital Delivery - What Works?

Insights from industry experts

Hosted by Conflux | part of Leeds Digital Festival 2019 #LeedsDigi19

Most organisations have realised that a “fire and forget” attitude to digital delivery is not effective. But what techniques and approaches contribute to sustainable digital delivery? What software development and operations practices actually work?

Join us for this 2-hour session to hear first-hand stories of digital delivery success from industry experts based in Leeds. We’ll cover topics like API-first, software operability, MVP, and digital skills development with short talks from speakers followed by round-table discussions directly with experts.

Schedule

09:20 - arrive at Platform - coffee/tea

09:30 - welcome by Matthew Skelton, Conflux

09:40 - Tanja Lichtensteiger, Sky Betting & Gaming - How to Build a Great Engineering Culture

09:50 - Clem Pickering, Infinity Works - M is for MVP (or is it?)

10:00 - Lorna Mitchell, Nexmo - Describe your APIs with OpenAPI

10:10 - Royd Brayshay, New Redo - A little sustainability insight - product development flow

10:20 - Claire Garside, Foundation for Digital Creativity - Developing diversity in the digital talent pipeline

10:30 - Ben Davison, Axiologik - Techniques for sustainable digital delivery at scale

10:40 - Matthew Skelton, Conflux - Sustainable software delivery through operability

10:55 - coffee/tea

11:00 - roundtables with speakers (see below)

11:25 - closing remarks - Matthew Skelton

11:30 - finish

Roundtables

  • Minimal Viable Product: Clem Pickering

  • Continuous Integration: Lorna Mitchell

  • Predictable delivery: Royd Brayshay

  • Large-scale and public sector software delivery: Ben Davison

  • Engineering Culture: Tanja Lichtensteiger

  • Modern software practices (operability, testability, Continuous Delivery): Matthew Skelton

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Beyond the Spotify model: using team topologies for organisation design - DevOps Online Summit
Apr
12
2:00 pm14:00

Beyond the Spotify model: using team topologies for organisation design - DevOps Online Summit

A talk at DevOps Online Summit:

Beyond the Spotify Model: using team topologies for organisation design - Matthew Skelton

Key Takeaways:

  1. Why using the “Spotify Model” of team design is not enough

  2. The four fundamental team topologies needed for modern software delivery

  3. The three team interaction modes that enable fast flow and rapid learning

  4. How to address Conway’s Law, cognitive load, and team evolution with Team Topologies

For effective, modern, cloud-connected software systems we need to organize our teams in certain ways. Taking account of Conway's Law, we look to match the team structures to the required software architecture, enabling or restricting communication and collaboration for the best outcomes.

This talk will cover the basics of organization design using Team Topologies, exploring a selection of key team types and how and when to use them in order to make the development and operation of your software systems as effective as possible. The talk is based on the forthcoming 2019 book Team Topologies and first-hand experience helping companies around the world with the design of their technology teams.

See the upcoming Team Topologies book by Matthew Skelton and Manuel Pais - ready to pre-order now: https://teamtopologies.com/book

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Beyond the Spotify model: using team topologies for organisation design - IPEXPO Manchester 2019
Apr
3
2:45 pm14:45

Beyond the Spotify model: using team topologies for organisation design - IPEXPO Manchester 2019

A talk at the IP EXPO Manchester 2019:

Beyond the Spotify Model: using team topologies for organisation design - Matthew Skelton

Key Takeaways:

  1. Why using the “Spotify Model” of team design is not enough

  2. The four fundamental team topologies needed for modern software delivery

  3. The three team interaction modes that enable fast flow and rapid learning

  4. How to address Conway’s Law, cognitive load, and team evolution with Team Topologies

For effective, modern, cloud-connected software systems we need to organize our teams in certain ways. Taking account of Conway's Law, we look to match the team structures to the required software architecture, enabling or restricting communication and collaboration for the best outcomes.

This talk will cover the basics of organization design using Team Topologies, exploring a selection of key team types and how and when to use them in order to make the development and operation of your software systems as effective as possible. The talk is based on the forthcoming 2019 book Team Topologies and first-hand experience helping companies around the world with the design of their technology teams.

See the upcoming Team Topologies book by Matthew Skelton and Manuel Pais - ready to pre-order now: https://teamtopologies.com/book

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Beyond the Spotify model - Agile Scotland
Mar
11
9:00 am09:00

Beyond the Spotify model - Agile Scotland

  • Royal Bank of Scotland Conference Centre (map)
  • Google Calendar ICS

A talk at the next #AgileScotland community event!

Beyond the Spotify Model: using team topologies for organisation design - Matthew Skelton

For effective, modern, cloud-connected software systems we need to organize our teams in certain ways. Taking account of Conway's Law, we look to match the team structures to the required software architecture, enabling or restricting communication and collaboration for the best outcomes.

This talk will cover the basics of organization design using Team Topologies, exploring a selection of key team types and how and when to use them in order to make the development and operation of your software systems as effective as possible. The talk is based on the forthcoming 2019 book Team Topologies and first-hand experience helping companies around the world with the design of their technology teams.

See the upcoming Team Topologies book by Matthew Skelton and Manuel Pais - ready to pre-order now: https://teamtopologies.com/book

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Talk: Beyond the Spotify model - TLNW meetup
Feb
27
6:00 pm18:00

Talk: Beyond the Spotify model - TLNW meetup

A talk at the TLNW meetup - Beyond the Spotify Model: using team topologies for organisation design

For effective, modern, cloud-connected software systems we need to organize our teams in certain ways. Taking account of Conway's Law, we look to match the team structures to the required software architecture, enabling or restricting communication and collaboration for the best outcomes.

This talk will cover the basics of organization design using Team Topologies, exploring a selection of key team types and how and when to use them in order to make the development and operation of your software systems as effective as possible. The talk is based on the forthcoming 2019 book Team Topologies and first-hand experience helping companies around the world with the design of their technology teams.

TT_temp_cover.jpg

See the upcoming “Team Topologies” book by Matthew Skelton and Manuel Pais - ready to pre-order now: https://teamtopologies.com/book

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Agile & DevOps Showcase North 2019 - Five Practical Operability Techniques for Teams
Feb
27
9:30 am09:30

Agile & DevOps Showcase North 2019 - Five Practical Operability Techniques for Teams

  • Radisson Blu Edwardian Manchester (map)
  • Google Calendar ICS

This year’s Agile & DevOps Showcase North is happening on 26-28 February and will be co-located with Testing Showcase North as usual. Our Head of Consulting, Matthew Skelton will be giving a talk on Practical Operability Techniques for Teams on February 27th, do no miss it!

Five Practical Operability Techniques for Teams - Matthew Skelton

In this talk, we explore five practical, tried-and-tested, real world techniques for improving operability with many kinds of software systems, including cloud, Serverless, on-premise, and IoT.

♦ Logging as a live diagnostics vector with sparse Event IDs  
♦ Operational checklists and ‘Run Book dialogue sheets’ as a discovery mechanism for teams 
♦ Deployment Verification Tests as a way to assess runtime dependencies and readiness for service  
♦ Correlation IDs beyond simple HTTP calls  
♦ Lightweight ‘User Personas’ as drivers for operational dashboards  

Based on work in many industry sectors, we will learn how to improve the operability of software systems using these team-friendly techniques.

To find out more information about the event, click here.

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Learn more about software operability in the book Team Guide to Software Operability, co-authored by Matthew Skelton and Rob Thatcher: operabilitybook.com

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DDD Europe 2019 - Better whiteboard sketches for Engineers
Jan
29
to 1 Feb

DDD Europe 2019 - Better whiteboard sketches for Engineers

This year’s Domain Driven Design Europe conference, otherwise known as DDD will be happening during the last week of January. Our Head of Consulting, Matthew Skelton will be giving a talk on how to draw better whiteboard sketches on February 1st, do no miss it!

Special 20% discount on the early version of Better Whiteboard Sketches book for all #DDDEU people (and friends!): https://leanpub.com/BetterWhiteboardSketches/c/DDDEU

How to draw better whiteboard sketches for software architectures - Matthew Skelton

Have you ever looked at a whiteboard sketch and thought “What are all these squiggles?!” This session is for you.

This is an interactive workshop for people who want to communicate more clearly using whiteboard sketches for software architecture, systems architecture, data flow, etc.

Using some simple principles (and a sprinkling of psychology) you will learn some practical techniques for making better whiteboard sketches. Your new sketches will be memorable for people and help to get across your points more clearly.

To find out more information about the event, click here.

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Learn more about how to communicate better with colleagues and clients and reduce ambiguity in diagrams without resorting to Visio or UML by booking the Better Whiteboard Sketches training with Matthew Skelton here: http://betterwhiteboardsketches.com/

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SQUID Meetup with Antony Marcano and Matthew Skelton
Nov
28
6:00 pm18:00

SQUID Meetup with Antony Marcano and Matthew Skelton

The next SQUID (SW1 Quality In Delivery) meetup is on Wednesday November 28th and will be featuring Antony Marcano (co-founder of RiverGlide) and Matthew Skelton (Head of Consulting at Conflux).


EVERYTHING THAT'S WRONG WITH USER STORIES - Antony Marcano

So, you're using User Stories, you've tried different ways of writing them from Feature Injection style templates to Job Stories but they're still not delivering the agility they promise. There are dependencies from one story to the next, sometimes between different teams. You have epics with numerous sub-epics, stories and sub-stories. No one story is releasable on its own, only once multiple stories under a single epic or sub-epic are complete can you release. It never feels like stories are independently valuable to the business without something else being complete. Surely, this isn't how things should be?!

You're right, it isn't and in this talk Antony walks you through several anti-patterns evident in many teams that have worked for years with, what they were lead to understand, as User Stories. Learn how to distinguish between a user story and a demand for a feature or some functionality and see how you can begin to work more effectively in the art of user stories.

FIVE PRACTICAL OPERABILITY TECHNIQUES FOR TEAMS - Matthew Skelton

In this talk, we explore five practical, tried-and-tested, real world, team-focused techniques for improving operability with many kinds of software systems, including cloud, Serverless, on-premise, and IoT.

  • modern event-based logging

  • Run Book dialogue sheets

  • endpoint healthchecks

  • correlation IDs

  • user personas

We use these as team collaboration techniques to improve software operability in the context of DevOps and SRE

Slides:

 
software-operability-leanpub-thumbnail-small.png

Learn more about software operability in the book Team Guide to Software Operability, co-authored by Matthew Skelton and Rob Thatcher: operabilitybook.com

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BCS mini SPA 2018 - How to draw better whiteboard sketches for software architectures
Nov
26
9:30 am09:30

BCS mini SPA 2018 - How to draw better whiteboard sketches for software architectures

This year’s Mini-SPA, hosted in Leeds, showcases five nuggets - four taken from the SPA conference, and one based on session at another event complementary to the SPA conference theme.

The event will benefit a broad audience - software practitioners, professionals working with them, clients/consumers of software practice, students and academics.

How to draw better whiteboard sketches for software architectures - Matthew Skelton

Have you ever looked at a whiteboard sketch and thought “What are all these squiggles?!” This session is for people who want to communicate more clearly using whiteboard sketches for software architecture, systems architecture, data flow, etc. Using some simple principles (and a sprinkling of psychology) you will learn some practical techniques for making better whiteboard sketches. Your new sketches will be memorable for people and help to get across your points more clearly.

Secure Code Development in Practice - Tamara Lopez, Helen Sharp

How do developers encounter security on the job? In this two-part session, attendees will be prompted to think about what security is and why it is important to developers. Through guided exercises, participants will consider what comprises security for different kinds of systems, and the consequences of security breaches. We will finish with a discussion that relates the approach used in parts one and two to stories taken from the group about encounters with security. This is not a technical security session but one focused on reflection about attendees' own attitudes and behaviour in development practice around security. The aim is to help attendees learn from each other about how to improve secure coding practice. This workshop has been developed as a part of research that is examining the role motivation plays in the production of secure code and how practitioners can initiate and sustain a secure software culture. 

Bringing DevOps to Enterprise organisations - Michaela Kurkiewicz

Michaela Kurkiewicz offers an insight into journey of Co-Op over the last 2 years as it began its digital transformation. She’ll discuss the challenges encountered for operational and service management teams trying to support developers wanting to move to continuous delivery, balanced against the ways of working in large enterprises. She’ll be talking about:

  • Creating platform patterns to improve the journey of progressing alphas to betas, and through to supported live services

  • Creating the capability to deploy often, whilst retaining stability

  • How the role of service management is evolving, and how to adapt Service management practices into a DevOps environment.

Become a Fantastic Facilitator - Tracey Walker

This session explores facilitation - a skill that is invaluable for those who need to lead retrospectives, team ideation sessions, brainstorm workshops etc. The talk will include tried and tested facilitation techniques: e.g. how to ask the right questions, observing body language, managing difficult people and using active listening. There will also be tips on how to lead group discussions in work teams without fear or anxiety.

The Virtuous Technologist - John Nolan

How ought we to act? How might we flourish and live well, contributing positively to society? Why is it that Technologists struggle with answering these most basic Ethical questions? Why is it that there is no coherent or largely adopted approach? Should we abandon all hope of ever finding an Ethical approach to Technology, or is there a different approach that might provide us some possibilities? This session is aimed at educating the audience about a pre-Enlightenment approach to Ethics based on the ideas involving Virtues. A facilitated discussion, this session will give a taste of a longer SPA conference session that combined presentation and group work and will provide tools and techniques that can be used by individuals and teams to examine and develop their Ethical approach - the Virtues for a Technologist and how might we learn and develop these Virtues.

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Learn more about how to communicate better with colleagues and clients and reduce ambiguity in diagrams without resorting to Visio or UML in the book Better Whiteboard Sketches by Matthew Skelton: https://confluxdigital.net/books/

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Practical Operability Techniques - SkillsMatter
Oct
23
6:00 pm18:00

Practical Operability Techniques - SkillsMatter

In this talk, we explore five practical, tried-and-tested, real world techniques for improving operability with many kinds of software systems, including cloud, Serverless, on-premise, and IoT.

  • Logging as a live diagnostics vector with sparse Event IDs

  • Operational checklists and ‘Run Book dialogue sheets’ as a discovery mechanism for teams

  • Deployment Verification Tests as a way to assess runtime dependencies and readiness for service

  • Correlation IDs beyond simple HTTP calls

  • Lightweight ‘User Personas’ as drivers for operational dashboards

Based on work in many industry sectors, we will learn how to improve the operability of software systems using these team-friendly techniques.

Special offer for SkillsMatter: 20% discount on book Team Guide to Software Operability:

https://leanpub.com/SoftwareOperability/c/SkillsMatter

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Practical Operability Techniques - All Day DevOps 2018
Oct
17
5:00 pm17:00

Practical Operability Techniques - All Day DevOps 2018

In this talk, we explore five practical, tried-and-tested, real world, team-focused techniques for improving operability with many kinds of software systems, including cloud, Serverless, on-premise, and IoT.

  • modern event-based logging

  • Run Book dialogue sheets

  • endpoint healthchecks

  • correlation IDs

  • user personas

We use these as team collaboration techniques to improve software operability in the context of DevOps and SRE

Learn more about software operability in the book Team Guide to Software Operability, co-authored by Matthew Skelton and Rob Thatcher: operabilitybook.com

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SPA Software in Practice 2018 - How to draw better whiteboard sketches for software architectures
Jul
2
to 4 Jul

SPA Software in Practice 2018 - How to draw better whiteboard sketches for software architectures

SPA is the Software Practice Advancement specialist group of BCS, The Chartered Institute for IT and they organised and run the SPA conferences for 23 years. The next SPA Software in Practice conference will be held on 2nd – 4th July in BCS’s London office.

Conflux’s Founder and Head of Consulting Matthew Skelton will be delivering a talk on how to draw better whiteboard sketches for software architectures.

Better Whiteboard Sketches

Have you ever looked at a whiteboard sketch and thought “What are all these squiggles?!” This session is for you.

This is an interactive workshop for people who want to communicate more clearly using whiteboard sketches for software architecture, systems architecture, data flow, etc.

Using some simple principles (and a sprinkling of psychology) you will learn some practical techniques for making better whiteboard sketches. Your new sketches will be memorable for people and help to get across your points more clearly.

 
hero.png

Learn more about how to communicate better with colleagues and clients and reduce ambiguity in diagrams without resorting to Visio or UML in the book Better Whiteboard Sketches by Matthew Skelton: https://confluxdigital.net/books/

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Practical Operability Techniques - Continuous Lifecycle London 2018
May
15
to 18 May

Practical Operability Techniques - Continuous Lifecycle London 2018

In this talk, we explore five practical, tried-and-tested, real world, team-focused techniques for improving operability with many kinds of software systems, including cloud, Serverless, on-premise, and IoT.

  • modern event-based logging

  • Run Book dialogue sheets

  • endpoint healthchecks

  • correlation IDs

  • user personas

We use these as team collaboration techniques to improve software operability in the context of DevOps and SRE

 

Learn more about software operability in the book Team Guide to Software Operability, co-authored by Matthew Skelton and Rob Thatcher: operabilitybook.com

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